LAST ORDER DATES XMAS 2018 - United States/Canada/Europe 9 DEC | United Kingdom 17 DEC | Everywhere Else 3 DEC

FAQ's


Payment

I accept all major credit and debit cards. You will be given a choice at checkout of paying by card or PayPal. 

I accept international payments. All transactions are processed in GBP sterling. If you are buying from outside the UK your international card provider or bank will determine the exchange rate used for converting GBP into your local currency.

All transactions are encrypted by SSL and are processed securely. 

Shipping

My pieces are all made by me in England, UK. Most pieces need to be made to order so please be aware some orders will not be shipped for up to 14 days. If you're uncertain at any time please contact me at jezebelcharms@gmail.com and I will give you a shipping date.

It is the sole responsibility of the BUYER to supply me with a clear and accurate shipping address. I cannot be held responsible for lost, delayed or returned orders due to an error with the shipping details given at the time of ordering. A further shipping charge will be incurred if I receive a returned order and I agree to resend it.

UNITED KINGDOM 
I use First Class Royal Mail for my orders in the UK. Delivery times to a UK address is normally 1-4 days. For additional security you can select First Class Signed For shipping at checkout.

First Class is £3.00 per order

First Classed Signed For is £4.20 per order

USA, AUSTRALIA and NEW ZEALAND
I use standard Air Mail to ship to these countries and delivery time is 5-20 working days - this service is extremely efficient and economical. THERE IS NO TRACKING NUMBER with this service, please select the International Tracked shipping upgrade at checkout for this additional service.

Standard Air Mail is £4.00 per order

International Tracked/Signed is £9.00 per order

ALL OTHER DESTINATIONS
Due to an increase in shipping arrival times to various other countries across planet Earth I've had no choice but to send overseas orders (excluding the aforementioned countries) using International Tracked or Signed For Air Mail. Delivery time is 3-15 working days for this service.

International Tracked/Signed is £9.00 per order

Next Day etc. I do not offer Next Day or Overnight Express shipping services since a majority of my items are made to order and therefore not ready to ship by these timelines.

INTERNATIONAL CUSTOMERS please take note - 
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 days of purchase
I'm sure you will be delighted with your handmade jewellery but sometimes things do go wrong or are unexpected so therefore returns are happily accepted as long as the following criteria is satisfied:-
1. No returns can be accepted without an initial email contact with me, for returns delivery address information and reason.
2. All returns must be posted back within 21 days of receipt, using the original mode of postage that item was sent out to you and received back in the original condition with original packaging.
3. Postage costs are not refundable. 
4. As soon as I receive the item, I will refund you the purchase price minus shipping (via the method you used to pay with).
5. I'm sorry but for legal and hygiene reasons I cannot accept returns on earrings.
6. Customs orders are non-returnable.
7. All my items are handmade in England by me, therefore all transactions with Jezebel Charms are subject to UK law

Miscellaneous

Gift wrapping and packaging - Each item comes wrapped in tissue in it's individual gift box and tied with ribbon.

Sizing details - Please read an item's individual listing for exact dimensions of a product.

Wholesale availability - I do offer discount for wholesale buyers/retailers for large quantity orders. Please email me via jezebelcharms@gmail.com for more information.

Privacy Policy - All payments are encrypted and processed securely. I do not store your credit card, debit card or PayPal account details on the server or systems. I do keep a record of your personal details (including your name, address and email) so I can manage your order. I will never make these details available to other companies.

Copyright - All content is owned by or licensed to Jezebel Charms. This content includes, but is not limited to, the design, the artwork, images, photographs and text and may not be copied, reproduced, distributed or displayed without Jezebel Charms' written permission.

Mailing address - 
Kate Smith,  Jezebel Charms, 
Unit 1 Hermitage Business Park
Hermitage, Dorchester, Dorset DT2 7BB
United Kingdom